On Ground FAQs


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Q :

When should I check in at Bangkok Airport?

A :

International flights: Check-in counters open three hours before scheduled departure time and close 40 minutes before the scheduled departure time.All gates close 10 minutes before the scheduled departure time.

Domestic flights: Check-in counters open two hours before the scheduled departure time and close 30 minutes before the scheduled departure time. All gates close 10 minutes before the scheduled departure time.Please be aware that during morning and afternoon rush hours, it can often take two hours to reach the airport from a riverside hotel. Plan accordingly.

Q :

Where are the THAI check-in counters for Domestic flights?

A :

Domestic passengers of all classes should enter Entrance 2 in order to check in at Row C.

Q :

What documents do I need to present at check-in?

A :

For international flights, your passport with visa (if required at the destination), and your ticket. For domestic flights, only your ticket and I.D are required.

Also, if you want credit for frequent flyer miles, you should also present your Royal Orchid Plus card.

Q :

Which items are prohibited in checked and carry-on luggage?

A :

International law prohibits the placing of magnetised, inflammable, corrosive, radioactive, oxidising, or explosive articles; pressurised gasses, toxic substances, oxygen cylinders, paint, mercury, munitions, and fireworks in checked or unchecked (carry-on) luggage. In many countries, strong-smelling materials, lighter fuel and refills, fresh food or fruit, infected live animals, or weapons must not be taken aboard the aircraft. Such items are subject to confiscation and the owner may be subject to a fine, depending on the country. If you are not certain if an item you are carrying is prohibited, please ask a THAI agent before you arrive at check-in.

Q :

What do THAI's lounges offer?

A :

THAI Royal First Class, Royal Silk Class passengers and Star Alliance Gold passengers flying on any Star Alliance flights are entitled to use THAI  lounges at Suvarnbhumi Airport  where they can relax or work while waiting for their flights to depart.

There are 7 locations of THAI Departure Lounges. All international lounges are on the 3rd Floor. Royal First Lounge at concourse D, 1,400 sQ:m. have been allocated for First Class passengers with the capacity to accommodate 174 passengers at one time. Facilities include Private corners, Business Center, Wi-Fi internet and shower Suites.

4 Royal Silk Lounges are allocated on concourse D, C and E.  In addition,  Royal Orchid Lounge is on concourse E where provide separated areas for First Class and Business Class passengers. Facilities include Private Entertainment Seats, Family Room, Business Center (Wi-Fi Internet) and Shower facilities.

Domestic passengers may enjoy THAI Royal Silk Lounge at Concourse A. Facilities include Business Center , Wi-Fi Internet, Food and Beverage Corner.

Moreover, our Royal Orchid Spa at concourse D, Level 3 is primarily catered Royal First passengers with full ranges of service including Foot-massage and traditional Thai massage (only neck and shoulder). Our highlight is 3 Spa Suites with Jacuzzi and Tropical rain fall that passengers can relax themselves in a tranquil atmosphere.

Star Alliance Gold and Star Alliance Paid Membership cardholders are kindly requested to use Royal Silk Lounges and Royal Orchid Lounge at Concourse C and E.

Q :

Which check-in counter should I use at Bangkok Airport?

A :

All departing passengers should enter level 4 as check-in counters are located there.

 

International Flights

 

Royal First Class passengers should enter Entrance no.1 for check-in at Royal First Check-in lounge. Royal First Class passengers shall be escorted by the staff from curbside through all services.

Royal Silk Class passengers should enter Entrance no.1 for sit-down check-in service at Row A.

Royal Orchid Plus Gold / Star Alliance Gold card members should enter Entrance no.2 for dedicated sit-down check-in service at Row B.

Group passengers should enter Entrance no.2 for dedicated check-in at Row D.

Premium Economy passengers should enter Entrance no.4/5 for dedicated check-in service at Row H.

Economy Class passengers should enter Entrance no.4/5 for common check-in at Row H/J.

 

Domestic Flights

 

Royal Silk Class passengers should enter Entrance no.2 for dedicated sit-down check-in service at Row B.

Royal Orchid Plus Gold / Star Alliance Gold card members should enter Entrance no.2 for dedicated sit-down check-in service at Row B.

Economy Class passengers should enter Entrance no.4/5 for common check-in at Row B/C

Group passengers should enter Entrance no.2 for dedicated check-in at Row D.

Kiosk and Internet Check-in are also available for domestic travel. The kiosks are located between Row B and C. Dedicated bag drop counters for Kiosk and Internet Check-in are provided at Row C.